Rain Check Policy
The Popcorn Lady is not responsible for Inclement Weather, Acts of God, or any other unforeseeable events.
Rainchecks are not guaranteed and will be provided when possible, with regards to availability. The Popcorn Lady will strive to provide a date and time that works for the customer, but we will not inconvenience other customers in this process. All scheduling is based on a first come, first serve basis.
Customer is responsible for all rental equipment while it is in your care.
Please keep equipment locked up while not in use. Equipment can NOT get wet or be left in rain. Any damage to or loss of equipment is renters’ responsibility, and the renter will be charged accordingly.
Please ensure that all equipment is in working order upon delivery and pick up.
Cancellations will not be accepted less than 3 days prior to the event date. Any Cancellations made after this time frame will be subject to our Rain Check Policy and no refund will be issued.
Pre-Packaged Orders Policy
All Pre-Packaged orders require a minimum of 1 week lead time and must be paid in full prior to production of the order.. Any orders paid with less than the minimum required lead time can not be guaranteed. No cancellations will be honored on any pre-packaged item within a week of delivery date. Any artwork for labels must be submitted 2 weeks prior to delivery date.
The Popcorn Lady can not provide or serve alcohol in any capacity. Customers are welcome to mix alcohol into the rental frozen drink machine on their own. Customers acknowledge that they assume full liability for responsible and legal serving of all alcoholic beverages and that The Popcorn Lady has no involvement in this activity.
Deposit and Payment Policy
A 50% Deposit on all Catered Events is required to secure the date.
A $50 Deposit per machine is required on Equipment Rentals to secure the date.
Balance in full is required the day prior to the event on all invoices.